Senior Technical Delivery Manager

2 weeks ago

Gurgaon, Haryana, India SSP Limited Full time
Job Title: Senior Technical Delivery Manager

About the Role:

We are seeking an experienced Senior Technical Delivery Manager to join our team at SSP Limited. As a key member of our engineering organization, you will be responsible for leading the delivery of complex software projects and ensuring that our technical solutions meet the highest standards of quality and excellence.

Main Responsibilities:

  • Provide organizational leadership and guidance to promote the development and exploitation of technical knowledge within the organization.
  • Plan and manage the evaluation of software processes, identifying opportunities for improvement and implementing solutions to drive operational effectiveness.
  • Promote the use of appropriate techniques, methodologies, and tools to ensure the delivery of high-quality technical solutions.
  • Determine the learning and development program and delivery mechanisms needed to grow employee skills in line with business needs.
  • Take full responsibility for the execution and successful completion of all technical deliverables for complex projects, ensuring that realistic effort, quality, change control, and risk management processes are maintained.
  • Take responsibility for the overall workforce planning strategy across the department, ensuring that there is adequate skilled resource to meet planned project delivery.
  • Identify and manage the resources necessary for all stages of individual systems development projects to ensure technical, financial, and quality targets are met.

Accountability:

  • Ensure that all engineering deliveries in the portfolio are planned, managed, and delivered to agreed standards and that regular and accurate reports to internal stakeholders are issued.
  • Have a detailed understanding of the Project Management Framework and be the custodian for the delivery teams' input to the Stage Gating process to achieve target percentage of first-time passes.
  • Ensure that change control is executed and administered correctly across all delivery teams, and that costs, timescales, and resource budgets are signed off.
  • Review delivery-related risks at a project and portfolio level and ensure that contingency plans are in place to secure the success of the project.
  • Liaise with internal stakeholders at the highest levels and be a focal point for Engineering for Senior Management Steering Groups.
  • Build relationships with key internal stakeholders by developing and maintaining one or more defined communication channels, acting as the initial escalation point for all delivery-related issues.
  • Liaise with the Account Managers, Project, and Portfolio Managers (where relevant) to thoroughly understand the business relationship with each customer.
  • Ensure that Engineering resource forecasts and spends are maintained and reviewed with Project, Programme/Portfolio Managers for client projects.
  • Ensure that Engineering employees are properly tasked and managed to ensure their satisfaction – as measured through satisfaction surveys, escalating under/over utilization or issues as appropriate.
  • Review and resolve resource challenges on a portfolio level through negotiation and leveraging a range of resources, working cross-functionally as necessary.
  • Accountable for the recruitment, management, and retention of engineering employees.
  • Assemble, direct, and motivate a successful team of TDMs, Lead Software, and Test Engineers via line and career management.
  • Provide effective leadership guidance and direction to the PS Engineering team and take appropriate action where team performance deviates from agreed standards.
  • Evaluate the performance of the PS Engineering team and develop their skills to maximize performance, requiring the undertaking of appraisals and setting of objectives.
  • Provide timely, constructive, and actionable feedback that increases individual and team effectiveness.
  • Line manage named resources, ensuring that they are motivated and incentivized to achieve project objectives.
  • Maintain a skills matrix through active measurement and goal setting.
  • Work with the Heads of Business within PS Engineering to drive change and improve efficiency across project deliveries and challenging unnecessary barriers to delivery.
  • Ensure that metrics for the project delivery teams are reviewed and acted upon to improve overall efficiency and quality across the portfolio.
  • Improve the quality of software engineering at SSP (performance, flexibility, scalability, resilience).
  • Ensure that team utilization and billability meet required targets through regular review and reporting.
  • Be responsible for the project delivery strategy, ensuring that all projects remain under control, identifying critical issues and actions required, and escalating any material engineering issues as appropriate.
  • Oversee and review all delivery estimates provided by the teams within the portfolio.
  • Ensure that the project delivery is within set tolerances via accurate Sprint Exit reporting.
  • Participate in occasional customer calls.
  • Extend team knowledge and experience across the full application capabilities.
  • Contribute positively to Pre-Sales processes where required.
  • Increase the sharing of tools, working practices, and knowledge across our product teams.
  • Making our structure more suited to the creation of excellence.
  • Improving our structure so that roles and responsibilities and career progression are clear.
  • Ensure that agreed methodologies are being adopted by all project teams within the portfolio.
  • Highlight any innovations, suggestions, or projects which would improve efficiency, professionalism, or profitability.
  • Making SSP engineering a great place to work.

Qualifications & Experience:

  • Minimum of HNC in a relevant subject, or equivalent qualifications, plus considerable work experience in a relevant role. OR substantial work experience in a relevant role.
  • Managing the delivery of multiple, high-value software implementation deliveries either within a highly competitive, professional software house or a technology-related consulting practice.
  • Leading and delivering complex, multi-million £ deliveries using leading-edge technologies within time, financial, and qualitative parameters.
  • The leadership of multiple, multi-disciplined teams delivering technical solutions across a variety of platforms.
  • Leading the development of appropriate, commercially robust technical solutions that meet customer needs and expectations and which can be delivered within cost and resource constraints.
  • A highly developed understanding of project implementation and/or system integration techniques.
  • Knowledge and experience in the application of industry-standard methods and best practices.
  • Line management experience of technical resources.

Desirable:

  • Member of an appropriate professional body (e.g., PRINCE 2).
  • A Software Development background.
  • Experience of business change transitional program from a Waterfall delivery method to an Agile one.
  • Demonstrable knowledge of the Insurance industry and its processes and procedures gained through academic study or direct experience.
  • Experience of project delivery on an international scale would be advantageous.

Worker Type:

Regular

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