ServiceNow Delivery Manager

4 days ago


Gurgaon, Haryana, India AHEAD Full time
ServiceNow Delivery Manager Role at AHEAD

AHEAD is a leader in digital transformation, and we're seeking a skilled ServiceNow Delivery Manager to join our team. As a technical vision lead, you will provide strategic guidance and leadership to our Sales and Delivery teams, helping drive the delivery of high-quality projects and solutions for our clients.

Key Responsibilities
  • Technical Leadership: Provide technical vision and leadership to the Sales and Delivery teams, advising on technical issues and their business implications.
  • Project Support: Participate in pre-sales and scoping activities, building proposals, pricing, and statements of work. Work with Project Managers and the Resource Management team to identify appropriate resources for projects.
  • Solution Development and External Evangelism: Contribute to solution development activities directly and through coordinating time and contributions by the team. Contribute to blog posts, speak at user groups/conferences, and present at internal briefings as needed.
Qualifications
  • 10+ years of hands-on experience implementing ITSM, CSM, and/or ITBM, ServiceNow Discovery, Service Mapping, and/or Event Management.
  • Mastery in at least one ServiceNow suite.
  • Experience managing, mentoring, and coaching people.
  • Strong technical skills, business acumen, and a strong desire to support the client.
  • Ability to think past the products and create solutions to meet the business/IT needs.
Why AHEAD

AHEAD is committed to diversity, equity, and inclusion. We value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross-department training and development, sponsoring certifications and credentials for continued learning. We offer a range of benefits, including medical, dental, and vision insurance, 401(k), paid company holidays, and more.



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