ServiceNow Project Lead and Technical Architect
3 days ago
INRY is an Elite ServiceNow partner, recognized as one of America's fastest-growing companies. We have driven success for over 200 customers like General Mills, Dollar General, Western Union, Sallie Mae, and SCL Health.
We are seeking a seasoned ServiceNow professional with excellent technical and business skills to lead projects end-to-end. The ideal candidate must have good exposure to medium/large projects and an outstanding track record in project management.
**Job Overview:**
- A unique opportunity to work on ServiceNow implementation projects across all product lines (GRC, CSM, HRSD, ITBM, CMDB, ITOM, ITSM).
**Key Responsibilities:**
- Lead project workshops, guide clients and teams through business requirements gathering, and write user stories.
- Deliver technical solutions to meet client needs through UI configuration, workflow configuration, reporting development, system integrations, and scripting.
- Review team members' work, implement best practices recommended in ServiceNow, and ensure project quality.
- Execute unit testing, integration testing, and participate in user acceptance testing (UAT) to guarantee developed solutions meet client objectives.
- Communicate effectively with clients, track risks, issues, and take ownership of projects to ensure successful outcomes.
- Manage project health, compliance requirements, and client expectations by tracking project timelines, financials, status reporting, resource allocation, and deliverables.
**Requirements:**
- 10+ years of experience in the IT industry.
- Minimum 5+ years of experience working on the ServiceNow platform and 4+ years of project management experience.
- Excellent customer service skills, good communication capabilities, both written and verbal.
- Self-motivated and able to handle ambiguity and high-speed work pace.
- ServiceNow Certified System Administrator certification and/or PMP certification.
**Estimated Salary:** $120,000 - $180,000 per annum, depending on location and experience.
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