ServiceNow Cloud Architect Position

5 days ago

Hyderabad, Telangana, India Enterprise Minds, Inc Full time
ServiceNow Cloud Architect

We are seeking an experienced ServiceNow Cloud Architect to join our team at Enterprise Minds, Inc.

About the Role:

This is a senior-level position that requires a deep understanding of ServiceNow platform development and architecture. As a ServiceNow Cloud Architect, you will be responsible for leading the design and implementation of large-scale ServiceNow solutions. Your expertise will drive architectural decisions, ensuring scalability, efficiency, and alignment with business goals.

Key Responsibilities:
  • Architectural Design & Strategy:
    • Develop and implement comprehensive technical roadmaps for ServiceNow implementations.
    • Define and document technical architectures, integrations, and data flows to ensure successful platform design and optimization.
    • Maintain alignment with IT and business strategies while recommending best practices for technical design, performance, scalability, and security.
  • Platform Development:
    • Lead and guide development efforts on the ServiceNow platform, including platform upgrades, configurations, and customizations.
    • Design and develop scalable solutions to support IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), Customer Service Management (CSM), and other ServiceNow modules.
    • Create and maintain workflows, business rules, client scripts, UI policies, UI actions, notifications, and other configurations.
  • Integration & Data Management:
    • Design and implement seamless integrations between ServiceNow and other enterprise systems (e.g., ERP, CRM, Active Directory, third-party applications).
    • Ensure data integrity, standardization, and security throughout integrations and the ServiceNow instance.
  • Leadership & Stakeholder Collaboration:
    • Serve as the subject matter expert (SME) for ServiceNow platform within the organization.
    • Collaborate with business analysts, project managers, developers, and other stakeholders to translate business requirements into scalable ServiceNow solutions.
    • Provide technical leadership and mentoring for ServiceNow administrators and developers.
    • Lead platform governance and ensure adherence to ServiceNow best practices.
  • Solution Implementation & Optimization:
    • Lead complex ServiceNow implementation projects from conception through deployment, ensuring alignment with timelines and budgets.
    • Proactively monitor, test, and tune the ServiceNow platform to optimize its performance.
    • Conduct technical reviews, code audits, and platform health checks to ensure system stability and performance.
  • Security & Compliance:
    • Ensure the ServiceNow platform is secure, compliant with internal and external policies, and follows industry-standard security protocols.
    • Collaborate with security teams to ensure that ServiceNow access and integrations meet data privacy and security standards.
  • Documentation & Reporting:
    • Maintain detailed technical documentation, including architecture diagrams, design documents, and configuration guides.
    • Provide regular reporting to management regarding platform performance, incidents, and enhancements.

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