India Customer Support Representative

2 weeks ago


Lucknow, Uttar Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000
Overview

A customer-centric role offering exceptional support to clients. By ensuring timely and effective responses to inquiries, orders, and requests, this position plays a pivotal part in fostering trust and reinforcing our reputation in India.

Key Responsibilities
  • Respond to customer queries with accuracy and professionalism.
  • Coordinate with sales, logistics, and finance teams to ensure seamless order processing and delivery.
  • Monitor order status and update customers on progress or potential issues.
  • Resolve service complaints, claims, and concerns with a solutions-first mindset.
  • Maintain detailed customer records in CRM systems and generate service performance reports.
  • Provide after-sales support, including product information, warranty handling, and documentation.
  • Support customer engagement activities and contribute to service improvement initiatives.
Qualifications
  • Bachelor's degree in Business, Communications, or related fields.
  • 0–3 years of experience in customer service, order management, or client support.
  • Strong communication and problem-solving skills with a customer-first mindset.
  • Organized, detail-oriented, and able to handle multiple priorities simultaneously.
  • New graduates with enthusiasm and adaptability are welcome to apply.


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