Command Center Operations Specialist
3 weeks ago
Valvoline Global Operations Overview
Valvoline Global is a world-renowned leader in automotive and industrial solutions, delivering innovative products and exceptional services to partners across the globe. Established in 1866, we introduced the world's first branded motor oil, solidifying our position as a pioneering force in the industry.
Our Core Values
Our corporate values of care, integrity, passion, unity, and excellence shape every aspect of our business. Living out these values is what makes our company, employees, partners, customers, and the communities we serve great.
Job Overview
The Command Center Operator will be responsible for receiving both emergency and non-emergency telephone calls, accessing video surveillance and access control systems, coordinating responses to security and safety incidents. They will provide timely and accurate information and reporting to staff through the use of data available in sensitive databases. Additionally, they will generate incident reports for security, EHS, human resources, and ethics and compliance for investigative purposes and act as a liaison between supervision/management and security personnel.
Key Responsibilities
- Monitor systems for alarm signals and respond to alarms using the information provided in instruction screens.
- Place necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties.
- Collaborate with vendors to complete new store security installations and repairs.
- Act as a first point of contact for human resources to assist with basic requests for payroll, benefits, and recruiting inquiries.
- Accept reports of product spills, injuries, security incidents, and various other emergency-related incidents, closely following set procedures and protocols to facilitate first responder actions.
- Receive and document highly confidential employee hotline issues.
Requirements
A high school diploma or equivalent is required. Previous experience in a technical or customer support role is necessary, with a minimum of six months of Microsoft Office and data entry experience.
Essential Skills
- Excellent interpersonal and written communication skills are required.
- The ability to maintain self-control during emergency situations, inquiries, and complaints.
- Ability to prioritize multiple demands for immediate action.
- Ability to multitask in a fast-paced environment.
- Must have the ability to work shift work, including weekends, holidays, evenings, and midnight shifts. At times, there may be required overtime hours.
- Detail-oriented with strong organizational skills.
Equal Employment Opportunities
Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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