Network Operations Center Supervisor
4 weeks ago
AHEAD is a leading Data Center Infrastructure partner, providing clients with the resources and expertise to overcome technical obstacles and achieve business success.
Key Responsibilities:- Monitor and manage client infrastructure using provided tools and technologies.
- Incident management, including triage, response, and escalation of incidents based on severity.
- Service request management and change management for Managed Services customers.
- Perform troubleshooting and analysis of network-related alerts and incidents.
- Collaborate with internal teams and external vendors to resolve issues.
- Document and maintain system and process documentation in knowledgebase.
- Communicate incident status to customers and stakeholders.
- At least 10+ years of operational experience in multiple technologies, including networking, servers, storage, virtualization, and cloud.
- Proficient use of Microsoft Office applications and ITIL-based ticketing systems.
- Experience with IT observability and monitoring tools, such as Elastic and LogicMonitor.
- Preferred certifications in Elastic Observability, Logic Monitor, and Microsoft technologies.
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Network Operations Center Supervisor
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