Network Operations Center Supervisor

4 weeks ago


Gurgaon, Haryana, India AHEAD Full time
Job Title: NOC Supervisor

AHEAD is a Data Center Infrastructure partner, providing clients with the resources and insight to overcome any technical obstacle, enabling business agility and success. Our team of experts combines innovative technologies with documented best practices to help clients assess, design, implement, and run their next-generation environment.

Key Responsibilities:
  • Monitor client infrastructure using provided tools and incident management software.
  • Manage incidents, including triage, response, and escalation based on severity.
  • Provide service request management and change management for Managed Services customers.
  • Perform troubleshooting of network-related alerts and incidents, escalating to appropriate teams as needed.
  • Utilize system and event management tools to respond and resolve internal and external customer issues.
  • Ensure devices are properly tuned and follow Standard Operating Procedures (SOP), Work Instructions, and operations Run Books.
  • Document and execute service requests, change records, and incident tickets in a timely manner.
  • Communicate with clients, engineers, architects, and vendors during incident resolution.
  • Assist with cross-training of other NOC team members.
Requirements:
  • At least 10+ years of operational experience in multiple technologies, including networking, servers, storage, virtualization, and cloud.
  • Proficient use of Microsoft Office applications and ITIL-based ticketing systems.
  • Experience with IT observability/monitoring tools, such as Elastic, LogicMonitor, or Solar Winds.
  • Preferred certifications in Elastic Observability, Logic Monitor, Microsoft, Red Hat, or Linux.
About AHEAD:

AHEAD is a Data Center Infrastructure partner that provides clients with the resources and insight to overcome any technical obstacle, enabling business agility and success.



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