
International Customer Service Representative
1 week ago
Job Overview:
We are seeking a Customer Relationship Specialist to manage international customer service, effective coordination with customers and stakeholders, and fiber order management.
Key Responsibilities:
- Serve as the single point of contact for issue resolution and customer communication throughout the order delivery lifecycle.
- Perform feasibility checks and product selection using client tools, ensuring adherence to client standards and guidelines.
- Responsibilities include order creation, follow-up, and maintaining end-to-end visibility of order status.
- Manage internal and external stakeholder engagement, ensuring clear, concise, and timely communication.
- Ensure quality and compliance for all deliverables.
- Generate daily dashboards on order status and update customers as per process.
Requirements:
- Minimum 1+ years experience in International Call center operations (Australian English).
- Order Management knowledge is desirable.
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