International Customer Service Representative

2 weeks ago

Jaipur, Rajasthan, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000

Job Overview:

We are seeking a Customer Relationship Specialist to manage international customer service, effective coordination with customers and stakeholders, and fiber order management.

Key Responsibilities:

  • Serve as the single point of contact for issue resolution and customer communication throughout the order delivery lifecycle.
  • Perform feasibility checks and product selection using client tools, ensuring adherence to client standards and guidelines.
  • Responsibilities include order creation, follow-up, and maintaining end-to-end visibility of order status.
  • Manage internal and external stakeholder engagement, ensuring clear, concise, and timely communication.
  • Ensure quality and compliance for all deliverables.
  • Generate daily dashboards on order status and update customers as per process.

Requirements:

  • Minimum 1+ years experience in International Call center operations (Australian English).
  • Order Management knowledge is desirable.

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