Customer Support Associate Job Opening

14 hours ago

Cochin, Kerala, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Service Representative

About:

We are looking for a skilled Customer Service Representative to join our team. This individual will be responsible for providing exceptional support to customers via chat and email during overnight hours.

Job Description:

This is an in-office day job that requires the ability to multitask, prioritize tasks effectively, and work independently during night shift hours. As a Customer Service Representative, you will be the primary point of contact for customers, resolving issues and answering questions in a timely and professional manner.

Key Responsibilities:

* Respond to customer inquiries and resolve issues via chat and email.* Provide personalized assistance to customers, offering solutions and guidance tailored to their needs.* Troubleshoot technical issues and escalate complex cases if necessary.* Ensure timely and accurate documentation of customer interactions and resolutions.* Collaborate with other team members to ensure seamless customer support operations.

Required Skills and Qualifications:

* Excellent written communication skills with a strong command of English.* Strong problem-solving skills and attention to detail.* Ability to multitask and prioritize tasks effectively in a fast-paced environment.* Familiarity with customer support software and ticketing systems is a plus.

Benefits:

* Competitive salary and benefits package.* Opportunities for growth and professional development.* A dynamic and supportive work environment.

Others:

* This position is ideal for individuals who are comfortable working independently and have excellent communication skills. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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