Service Support Associate

3 days ago

Cochin, Kerala, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title: Service Support Associate

We are seeking a highly skilled Customer Support Specialist to join our organization. In this role, you will be responsible for managing and resolving issues by communicating with drivers and fleets.

Key Responsibilities:

  • Manage and resolve customer complaints in a timely manner.
  • Enforce high service standards to ensure customer satisfaction.
  • Confirm the resolution of issues and apply changes in the system as needed.
  • Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
  • Develop and maintain good working relationships with Suppliers, Operations, Sales and other functions, plus any external stakeholders.
  • Provide exceptional customer service support.

Requirements:

  • Minimum 2 years of experience working as a customer support representative or in a similar environment.
  • Strong operational and analytical skills to effectively manage multiple priorities.
  • Strong problem-solving skills to resolve complex customer issues.
  • Excellent English verbal and written communication skills to effectively interact with customers.
  • Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
  • Able to accommodate a full-time schedule of 24/7 and 6 days a week.
  • Ability to prioritize and manage their time effectively in a fast-paced work environment.
  • Attention to detail to ensure accuracy and quality in all interactions.

Preferred Qualifications:

  • Experience working in the Tourism & Travel sector, Ground Transportation industry.
  • Conversation Spanish speaking skills.

About Us:

Our organization is a fast-growing company that recruits worldwide due to our global customer base. Our mission is to empower high-quality local fleets.

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