Support Excellence Associate

14 hours ago


Cochin, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000

Job Title: Support Excellence Associate

Key Responsibilities:
  • Deliver exceptional customer service via phone, email, and chat.
  • Maintain high customer satisfaction scores and meet quality standards.
  • Utilize knowledge bases to provide customer-facing root cause assessments.
  • Provide customer-facing bug progress summaries using available tools.

This role offers a unique opportunity for individuals with strong communication skills, typing proficiency, and experience in troubleshooting complex issues. Knowledge of ticketing tools, ITIL, and Google products is essential.

The ideal candidate will possess excellent problem-solving skills, adaptability, and a passion for delivering outstanding customer experiences.

Requirements:

  • Strong analytical skills for issue breakdown.
  • Familiarity with support methodologies and case lifecycles.
  • Proficiency in Google Workspace and Google Cloud products.

Additional Benefits:

Beyond technical skills, the successful candidate will have the opportunity to work in a dynamic environment and contribute to delivering exceptional customer experiences.



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