Urgent hiring For customer support

3 days ago

Cochin, Kerala, India Sutherland Full time ₹ 2,50,000 - ₹ 5,00,000 per year

#We are hiring for International Voice/Non-voice process. We are looking for candidates who possess excellent communication skills in English, who wants to kick start a career in International Customer Support domain.

About Sutherland :

Sutherland is a global leader in driving business & digital transformation since 1986.

We are an ITES firm, headquartered in NY (Rochester). Sutherland is associated with more than 500+ clients. In India, we have branches in 7 cities (Mumbai, Chennai, Hyderabad, Bhopal, Bangalore, Kochi). Outside India, we have offices in more than 20+ countries.

Were a global organization with a presence in 60+ delivery centers, serving customers in 144+ countries .

Currently we have opening for international voice process for customer support role .

We are on the lookout for candidates with Excellent communication in English to join our team as Customer Support Associates to assist our global clientele.

*Role: Customer Care Associate / Customer support (Voice and non-voice)

*Required Skills: Excellent English Communication

*Experience: 0-3years

*Location: Kochi , WFO

Roles and Responsibilities :

Excellent communication skills

Immediate availability for joining our team

Listening to customers' concerns and handling complaints and returns.

Giving detailed explanations of services or products.

Working with a sales team to create better methods to address customer complaints.

Reviewing customer accounts and transactions while resolving issues.

Required Skills :

Candidate should be excellent in communication skills

Should have good non verbal communication skills

Looking for typing speed of 35WPM 90% Accuracy

Good to have customer handling skills

Should have good knowledge on customer support

Graduates & Undergraduates can also apply

Should be flexible to work from office and night shifts

Please note : This would be a WFO opportunity with rotational night shifts

Work Location - Kochi

Salary - as per the market standards.

Interested candidates can share your resumes to: or give a call

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