Visa Application Expert

23 hours ago

Kozhikode, Kerala, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000

About Visa Roots

We are a leading visa travel management company dedicated to providing seamless visa application and processing experiences.

As an Experience Excellence Associate, you will be the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels.

  • You will communicate clearly, resolve issues efficiently, and provide guidance on visa application processes to enhance customer satisfaction and loyalty.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Deliver accurate information regarding services, procedures, and requirements
  • Handle and resolve customer complaints and issues with empathy and efficiency
  • Escalate complex queries to the appropriate internal departments
  • Maintain detailed and organized records of all customer interactions and transactions
  • Assist clients in completing required forms and documentation
  • Offer expert consultation and guidance to clients on visa application processes and travel management

Requirements:

  • Minimum 2 years of experience in a customer service or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of visa application procedures and travel management regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel)
  • Capable of working both independently and collaboratively in a team environment.

What we offer:

  • Positive work environment
  • Opportunities for professional development
  • Company Sponsored events
  • Team building activities
  • Career advancement options

Why Choose Us?

  • We foster a culture of excellence, innovation, and teamwork.
  • Our commitment to diversity and inclusion creates a welcoming environment for everyone.

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