
Customer Experience Specialist
2 days ago
Job Title: Customer Retention Manager
Role Overview:
We are seeking a proactive customer service professional to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.
Key Responsibilities:
- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
- Process orders promptly after the customer reaches out and send purchase confirmation.
- Coordinate account suspensions for non-response as needed, ensuring proper documentation.
- Maintain detailed records of follow-ups and interactions.
- Generate reports on conversion rates from trials to purchases, accounts suspended due to non-response, and number of follow-ups conducted.
Required Skills:
- Advanced knowledge of Microsoft Excel software is required.
- Basic knowledge of Microsoft Word is necessary.
- Analytical skills to track performance metrics and improve processes are essential.
- Organized and detail-oriented with the ability to meet deadlines.
- Problem Solving ability.
- Experience in customer service.
- Strong communication and negotiation skills.
- Proficiency with CRM systems.
About This Opportunity:
This company fosters a progressive culture, creativity, and flexible work environment. They use cutting-edge technologies to stay ahead of the curve and respect diversity in all aspects. Integrity, experience, honesty, people, humanity, and passion for excellence define this global technology leader.
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