
Customer Experience Specialist
5 hours ago
Job Title: Customer Experience Specialist
">We are seeking a highly motivated and customer-focused professional to fill the role of Customer Support Representative. As a key member of our team, you will be the first point of contact for customers, responsible for delivering exceptional service, resolving issues, and ensuring a positive customer experience across various channels.
Key Responsibilities:
* Respond promptly and professionally to customer inquiries via phone, email, and live chat.Identify and resolve customer issues efficiently while maintaining a positive attitude.
Provide accurate, valid, and complete information by utilizing appropriate tools and resources.
Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
Collaborate with internal teams (Sales, Technical, Product, etc.) to ensure customer satisfaction.
Escalate unresolved issues to the appropriate departments as necessary.
Requirements:
Proven customer support or client service experience is preferred.
Excellent communication and interpersonal skills.
Ability to multi-task, prioritize, and manage time effectively.
Strong problem-solving skills and attention to detail.
Preferred Qualifications:
High school diploma or equivalent; a college degree is a plus.
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