Customer Experience Specialist

3 hours ago


Meerut, Uttar Pradesh, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

Dedicated professionals are sought after to deliver top-tier customer experience and navigate complex technical queries for a pioneer in low-cost, decentralized Wi-Fi networks. Leveraging cutting-edge technologies, this company delivers fast and affordable internet across India.

Key Responsibilities
  • Exceptional Customer Support: Deliver prompt and effective support via calls, chats, or email to address customers' needs.
  • Troubleshooting and Network Diagnostics: Identify and resolve networking issues related to devices, backhauls, or connectivity faults.
  • Device Onboarding and Activation: Guide customers through device activation steps, including the onboarding process and interaction with local cable operators for deployment.
  • Sales Inquiries and Lead Generation: Respond to incoming sales inquiries with relevant information about hotspots, including pricing and rewards system.
  • Clear Communication of Sales Process: Effectively communicate the sales process: device purchases, onboarding, local cable operator deployment, and activation fees.
  • Collaboration with Internal Teams: Work with internal sales or partnerships teams as needed to escalate leads and follow-up.
Requirements
  • Technical Expertise: Possess experience in ISP or networking-related customer support.
  • Strong Communication Skills: Demonstrate excellent communication skills.
  • Adaptability and Positive Attitude: Show adaptability and a positive, can-do attitude to thrive in a startup environment.
  • Flexible Availability: Be available for a 6-day work week.


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