Front Desk Manager

4 days ago

Tiruchi, Tamil Nadu, India beBeeCustomerService Full time ₹ 10,000 - ₹ 13,000

Front Desk Professional

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We are seeking a highly skilled and organized professional to manage our hotel front desk operations.

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Key Responsibilities:

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  • Manage front desk operations, including checking in and out guests, handling room assignments, and resolving any issues that may arise.

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  • Provide exceptional customer service, ensuring every guest has a positive experience from check-in to check-out.

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  • Respond to guest inquiries and resolve any concerns or complaints in a timely and professional manner.

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  • Maintain accurate records and reports, including but not limited to: room status, guest information, and financial transactions.

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  • Perform various administrative tasks, such as answering phone calls, responding to messages, and preparing documents.

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  • Collaborate with the housekeeping team to ensure seamless communication and efficient service delivery.

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  • Develop and implement strategies to improve operational efficiency, reduce costs, and enhance the overall guest experience.

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  • Stay up-to-date with hotel policies, procedures, and standards to ensure consistency and excellence in all aspects of front desk operations.

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  • Ensure a clean and welcoming environment for guests.

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Requirements:

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  • Highest level of professionalism, integrity, and discretion when dealing with sensitive information and confidential matters.

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  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and external partners.

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  • A minimum of [X] years of relevant experience in a similar role within the hospitality industry.

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  • Demonstrated expertise in computer applications, including but not limited to: property management systems, email, and Microsoft Office.

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  • Able to work flexible hours, including evenings, weekends, and holidays, as needed.

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  • Ability to lift, carry, push, and pull objects weighing up to 25 pounds.

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Preferred Qualifications:

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  • Associate's degree in Hospitality Administration or related field.

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  • Prior experience working in a fast-paced, high-volume hotel environment.

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  • Knowledge of local laws and regulations related to employment, health and safety, and data protection.

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What We Offer:

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  • A competitive salary range.

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  • A comprehensive benefits package, including paid time off and other perks.

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