Expert Progress OpenEdge Application Support Specialist

6 days ago


Kollam, Kerala, India beBeeProgress Full time ₹ 15,00,000 - ₹ 20,00,000

We are seeking a seasoned Support Specialist to join our team, focusing on Progress OpenEdge applications. This role requires a strong technical background and excellent problem-solving skills.

Key Responsibilities:
  • Provide advanced support for applications built on Progress OpenEdge, encompassing both L2 and L3 levels.
  • Monitor application performance, ensuring optimal system availability.
  • Analyze and resolve complex incidents, service requests, and problem tickets within agreed-upon Service Level Agreements (SLAs).
  • Conduct thorough root cause analysis and implement lasting fixes to recurring issues.
  • Manage batch processes, jobs, and scheduled tasks efficiently.
  • Collaborate with development teams to address bug fixes, enhancements, and release deployments.
  • Support application upgrades, patches, and migration activities.
Required Skills & Experience:
  • Substantial hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.
  • A comprehensive understanding of Progress Database concepts and performance troubleshooting techniques.
  • Proven expertise in incident management, problem management, and change management practices.
  • Familiarity with UNIX/Linux commands and scripting is essential.
  • Experience with ticketing tools such as ServiceNow, JIRA, Remedy, etc., is highly valued.


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