German Language Technical Support Specialist

1 month ago


Pune, Maharashtra, India Contextine Software Pvt. Ltd. Full time
About the Role

We are seeking a highly skilled German-speaking Technical Support Executive to join our team at Contextine Software Pvt. Ltd.

As a Technical Support Executive, you will be responsible for providing top-notch support and troubleshooting for our customers, ensuring that their experience with us is exceptional.

You will work closely with our internal teams to resolve tickets and provide solutions to complex problems.

Key Responsibilities
  1. Provide support and troubleshooting for customer issues via email, phone, and live chat.
  2. Manage and resolve tickets using our internal ticketing systems.
  3. Develop strong relationships with customers to ensure their satisfaction with our product.
  4. Work collaboratively with internal teams to resolve complex issues.
  5. Empathize with customers and provide exceptional support to ensure their experience with us is outstanding.
Requirements

To be successful in this role, you will need:

  • 2-3 years of experience in customer support, technical support, or working for a help desk.
  • Familiarity with Linux OS.
  • Excellent technical analysis and troubleshooting skills.
  • Strong communication skills in English, both written and verbal.
  • A strong command of the German language, both written and verbal.
What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.

If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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