Technical Support Team Lead

17 hours ago


Mumbai, Maharashtra, India Onclusive Full time

Job Overview:

The Technical Support Team Lead - Cloud Operations will play a key role in ensuring the smooth operation of our cloud environments. This individual will lead a team of system engineers in managing our Linux servers, AWS, and Azure cloud environments.

Responsibilities:
  • Team Leadership:
    • Lead and mentor the support team, promoting skill growth and efficient operations.
    • Set team goals, track performance, and ensure alignment with company objectives.
    • Act as an escalation point for critical issues, ensuring timely resolution.
  • Cloud Environment Management:
    • Oversee Linux servers, AWS, and Azure cloud environments to ensure smooth, secure operation.
    • Manage the incident response process using JIRA, coordinating 24/7 technical support.
    • Supervise network infrastructure to maintain reliable and secure connectivity.
  • Incident Management:
    • Maintain alert systems to capture critical alerts and reduce false positives.
    • Lead clear, consistent communication during P1/P2 incidents to minimize impact.

Requirements:

  • 3-4 years of experience in systems administration/support, with at least 1-2 years in a leadership role.
  • Proficiency in Linux, AWS, MS Azure, and network administration.
  • Experience with JIRA service desk and familiarity with Elasticsearch/MySQL is advantageous.

Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.



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