Technical Support Team Lead
17 hours ago
Job Overview:
The Technical Support Team Lead - Cloud Operations will play a key role in ensuring the smooth operation of our cloud environments. This individual will lead a team of system engineers in managing our Linux servers, AWS, and Azure cloud environments.
Responsibilities:- Team Leadership:
- Lead and mentor the support team, promoting skill growth and efficient operations.
- Set team goals, track performance, and ensure alignment with company objectives.
- Act as an escalation point for critical issues, ensuring timely resolution.
- Cloud Environment Management:
- Oversee Linux servers, AWS, and Azure cloud environments to ensure smooth, secure operation.
- Manage the incident response process using JIRA, coordinating 24/7 technical support.
- Supervise network infrastructure to maintain reliable and secure connectivity.
- Incident Management:
- Maintain alert systems to capture critical alerts and reduce false positives.
- Lead clear, consistent communication during P1/P2 incidents to minimize impact.
Requirements:
- 3-4 years of experience in systems administration/support, with at least 1-2 years in a leadership role.
- Proficiency in Linux, AWS, MS Azure, and network administration.
- Experience with JIRA service desk and familiarity with Elasticsearch/MySQL is advantageous.
Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.
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