Technical Solutions Specialist

2 days ago


Mumbai, Maharashtra, India Agilent Full time

We are seeking a highly skilled Technical Solutions Specialist to join our team at Agilent in Pune. In this role, you will be responsible for supporting customers through on-site activities such as installation, implementation, maintenance, and repair of company and multi-vendor systems solutions which may include hardware, software, and networking products as well as operating systems.

Key Responsibilities:

  • Installs and optimizes hardware/software/network products and configurations at customer sites.
  • Diagnoses and resolves product performance problems.
  • Performs maintenance and repair services and application delivery preferably for GC/GCMS product line.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
  • Delivers fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
  • Serves as an internal resource on technical issues and manages product escalations.
  • Collaborates with Agilent teams such as Support, Sales, Marketing, and R&D to provide solutions to customers.

Requirements:

  • Bachelor's or master's Degree or equivalent.
  • Post-graduate certification and/or license may be required.
  • Typically, at least 3+ years relevant experience.

About the Role:

This is a full-time position with a weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Travel Requirements: 75% of the time

Shift: Day

Duration: No End Date

Job Function: Services & Support

The estimated salary for this position is between $80,000 and $120,000 per year, depending on qualifications and experience. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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