Technical Solutions Specialist
2 days ago
We are seeking a highly skilled Technical Solutions Specialist to join our team at Agilent in Pune. In this role, you will be responsible for supporting customers through on-site activities such as installation, implementation, maintenance, and repair of company and multi-vendor systems solutions which may include hardware, software, and networking products as well as operating systems.
Key Responsibilities:
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services and application delivery preferably for GC/GCMS product line.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
- Delivers fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
- Serves as an internal resource on technical issues and manages product escalations.
- Collaborates with Agilent teams such as Support, Sales, Marketing, and R&D to provide solutions to customers.
Requirements:
- Bachelor's or master's Degree or equivalent.
- Post-graduate certification and/or license may be required.
- Typically, at least 3+ years relevant experience.
About the Role:
This is a full-time position with a weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Travel Requirements: 75% of the time
Shift: Day
Duration: No End Date
Job Function: Services & Support
The estimated salary for this position is between $80,000 and $120,000 per year, depending on qualifications and experience. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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