Remote Network Support Specialist

3 days ago

GTB Nager, India beBeeEnterprise Full time ₹ 10,00,000 - ₹ 15,00,000

Network Support Expert

About the role:

  • You will provide direct remote assistance to consultants and local IT teams in India and Singapore.
  • This position is crucial to the pilot deployment of a new enterprise connectivity initiative, with future rollout planned across multiple countries.

Key Responsibilities:

  • Support consultants and local IT teams with device setup and connectivity troubleshooting.
  • Perform end-to-end router configuration (from unboxing to deployment).
  • Troubleshoot Netgear Nighthawk devices and similar enterprise Wi-Fi equipment.
  • Provide step-by-step guidance to end-users during live troubleshooting calls.
  • Manage VPN setup, configuration, and troubleshooting for remote users.
  • Document troubleshooting workflows and escalate to global IT teams when needed.

Required Skills & Experience:

  • 4+ years in Network Support / IT Infrastructure roles.
  • Proven experience configuring routers, VPNs, and enterprise Wi-Fi devices.
  • Ability to explain and walk through router configuration processes (CLI/GUI).
  • Strong knowledge of VPN technologies (IPSec, SSL, Cisco AnyConnect, Zscaler, etc.).
  • Hands-on troubleshooting with Netgear Nighthawk or equivalent devices.
  • Excellent English proficiency, with ability to guide consultants and IT staff effectively.

Nice to Have:

  • Experience supporting enterprise or consulting environments.
  • Exposure to large-scale multi-country IT support rollouts.

The ideal candidate will have strong hands-on ability to configure, troubleshoot and walk end-users through solutions. The role requires excellent communication skills to guide consultants and IT staff effectively.

As a Network Support Expert, you will be responsible for delivering exceptional technical support to our team members. You will work closely with consultants and local IT teams to resolve issues and improve network performance.

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