Senior Salesforce Operations Specialist

2 weeks ago

Mumbai Kolkata Delhi, India beBeeAdministrative Full time ₹ 1,04,000 - ₹ 1,30,878

**Job Title:** Applications Administrator II

Overview: We are seeking a highly skilled and experienced Salesforce Administrator to join our team. This is an exciting opportunity for an individual who possesses excellent analytical, problem-solving, and communication skills.

"Key Responsibilities"
  • Manage advanced administration functions, including complex user profiles, roles, and permission sets, while supporting ongoing user requests and troubleshooting.
  • Oversee the setup, configuration, and maintenance of Salesforce CPQ to support pricing, quoting, and revenue operations. Ensure CPQ functionality aligns with business requirements and optimize efficiency.
  • Collaborate with business stakeholders to gather requirements and implement system improvements.
  • Develop and deliver training materials, document processes, and provide support to end users. Foster user adoption of new features, including Salesforce CPQ and any additional custom functionality.
  • Identify opportunities for automation and efficiency improvements across Sales, Service, and Community Cloud .
  • Build and maintain custom reports and dashboards to support business operations and decision-making.
  • Support integrations between Salesforce and other third-party applications .
  • Maintain compliance with SOX, GDPR, and IT security policies related to Salesforce.
  • Provide Tier 2 Tier 3 support for Salesforce-related Service Desk requests.
  • Work closely with Sales, Customer Support, and IT teams to optimize Salesforce usability.
  • Conduct user training sessions and create documentation to drive adoption and best practices.
"Required Skills and Qualifications"
  • 5+ years of experience as a Salesforce Administrator, supporting Sales Cloud, Service Cloud, and Experience Cloud.
  • Strong hands-on experience with DocuSign and Conga within Salesforce.
  • Strong knowledge of Salesforce CPQ, including configuration, pricing, and quoting best practices.
  • Proficiency in Salesforce Lightning, automation tools (Flow, Process Builder), and reporting. Excellent interpersonal skills, with experience leading cross-functional teams and managing multiple stakeholders.
  • Strong analytical skills with a focus on data quality and process improvement.
  • Exceptional communication skills, with a track record of training end users and creating documentation.
  • Hands-on experience with Salesforce Data Loader, Workbench, and SOQL queries.
  • Salesforce Certified Administrator required; Advanced Administrator, Service Cloud Consultant, or Experience Cloud Consultant preferred.
  • Experience with Jira, ServiceNow, or ITSM tools is a plus.
  • Strong troubleshooting skills and ability to work in a fast-paced, service-oriented environment.

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