Rvp - Delivery Governance

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

Department Description: The Salesforce Professional Services Global Delivery
Centers (GDCs) supports consistent high-quality delivery across the globe as
Salesforce grows. To deliver on this promise, GDC is expanding its capability and
scale to support a rapidly growing professional services.
Role Description: The Regional Vice President, Global Delivery Centers
(Professional Services) - is a senior executive with a passion and experience for
growing world class high-performance teams and successfully delivering innovative
IT professional services to enterprise customers. You work as part of a highly
matrixed, cross-functional teams in close partnership and collaboration across
services sales, regional delivery teams, customers, and wider ecosystem across
salesforce.
We are looking for an experienced professional services leader that has experience
in scaling professional services delivery centers across the world. As the leader
within Global Delivery Hubs function, you will be responsible for building & scaling a
global delivery organization that will focus on
Creating and executing against a delivery hub strategy for Salesforce Professional
Services that supports 25% YoY growth
- Scaling delivery centers, attracting new talent, developing existing talent, and
retaining employees by creating rewarding growth opportunities
- Building deep technical & consulting expertise in respective cloud practices
- Assimilating new products & technologies that are added to the portfolio through
acquisitions
- Managing team utilization and operational metrics for our delivery centers
- Constant focus on innovation, improve and enhance our global delivery offerings
& practices
- Strong partnership with GEOs and OUs to drive GDC overall value proposition
This role reports to the VP of WW Global Delivery Centers
Your Impact: Salesforce is helping organizations around the world go digital and
drive unprecedented business outcomes through transformation. Salesforce
Professional Services is instrumental to our customers achieving those outcomes.
As we grow with the rest of the business, the need to continuously attract, develop,
and retain exceptional talent is paramount. Given our global footprint, our global
delivery centers are essential to our growth. As a senior of this team, you will be
responsible for further defining the strategy for our global delivery centers,
recruiting team members, and executing against the plans. You will be closely
partnering with leadership team of Salesforce Professional Services on a regular
basis to execute against WW Prof services goals.
Minimum Requirements:

- 10+ years of experience driving results across large company/multifunctions
- 10+ years of work experience in a leadership position in consulting / professional
services
- 10+ years of work experience in software related professional services
- A senior leader able to operate effectively with C-level executives
- Significant experience with building, growing, and managing consulting delivery
centers
- Strong business acumen, strategic thinking, and analytical skills.
- Ability to think strategically as well as the ability to handle details.
- Action-oriented and results-driven.
- Strong organizational and management skills to manage multiple projects,
responsibilities, and staff.
- Proven ability to influence cross-functional teams without formal authority.
- Exceptional relationship-building skills demonstrated by ability to grow and
nurture relationships with internal stakeholders.
- High energy and passion for the job.
- Bachelors' degree or equivalent experience Preferred Requirements:

- Significant experience leading international professional services teams related to
Salesforce platform - MBA and technical disciplines
- Operational and financial management experience
Personal Characteristics:
Trust: Trusts the company’s core values; shows integrity, transparency, and
reliability
Adaptable: Excels in high levels of uncertainty, ambiguity, and change.
Entrepreneurial Mindset: Always learning; approaches everything with an
open mind; considers all opinions, looks to innovate and hands-on.
Multiplier: Amplifying and unleashing the potential and capabilities of others.
Leadership: Self-aware and strategic thinker; proficient at building strong
relationships and growing people and leaders.
Compelling Communicator: Speaks and writes with clarity, brev