Chief Technology Infrastructure Operations Officer

Job Title: Technical Infrastructure Manager

This role leads the management of mission-critical banking infrastructure operations on a 24/7 basis, encompassing data centers, cloud infrastructure, virtualization platforms, and various other technological components.

The primary goal is to ensure seamless IT service delivery as part of the bank's overall technology strategy. This involves planning, coordinating, and overseeing the implementation of technical solutions to meet business requirements.

Required Skills and Qualifications:

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• Proven experience in managing complex IT infrastructure environments.\
• Strong leadership skills with ability to motivate and manage cross-functional teams.\
• Excellent communication and problem-solving skills.\
• Ability to analyze business requirements and translate them into actionable IT plans.\
• Proficiency in project management methodologies and tools.\
• Knowledge of cloud computing, data centers, virtualization, clustering, and database management.\
• Experience with collaboration tools, project management software, and IT service management frameworks.\
• Strong analytical and problem-solving skills.\
• Ability to adapt quickly to changing priorities and technology trends.\
• Fluency in English (written and verbal).\
• Relevant certifications in ITIL, PMP, or similar.\
• Willingness to learn and take on new challenges.\
• Experience working in a fast-paced environment.\
• Ability to work independently and as part of a team.\
• Strong attention to detail and organizational skills.\
• Flexibility to work variable shifts and be on-call.\
• Physical stamina to work in an office or off-site locations.\
• Respect for diversity, equity, and inclusion principles.\
• Commitment to delivering exceptional customer experiences.\
• Collaborative mindset and open communication style.\
• Continuous learning attitude and enthusiasm for innovation.\
• Capacity to empathize and understand different perspectives.\
• Self-motivation and proactive approach to goals and objectives.\
• Professional certification relevant to job responsibilities.\
• Previous experience working with financial institutions or related sectors.\
• Compliance with laws and regulations regarding employment, data protection, and confidentiality.\
• Valid driver's license and reliable transportation to travel between multiple offices.\
• Proof of health insurance coverage for domestic partnerships/spouses.\
• Adherence to company policies and procedures.\
• Active participation in ongoing training and professional development opportunities.\
• Upholding safety standards and reporting any workplace hazards or incidents.\
• Recognition and respect of colleagues' time zones, work schedules, and deadlines.\
• Dynamic thinking and creative problem-solving skills.\
• Application of existing knowledge to novel situations.\
• Practical experience with mentoring junior staff members.\
• Achieving results through influencing and empowering others.\
• Efficient use of resources, including supplies and materials.\
• Well-organized files, folders, and documentation.\
• Utilizing robust security measures for sensitive information.\
• Enhancing reputation by adhering to corporate values.\
• Contribution to positive social media presence.\
• Optimistic outlook and positive impact on culture.\
• Understanding of ADA and accessibility guidelines.\
• Encouraging employee retention and reducing turnover.\
• Reliable digital footprint and consistent online behavior.\
• Responsiveness to internal communications and updates.\
• Promoting work-life balance through initiatives and programs.\
• Participation in employee recognition and reward schemes.\
• Accountability for own performance and actions.\
• Positive display of employees and partners in marketing and communications materials.\
• Feedback on processes, systems, and services from end-users.\
• Regulatory compliance for managed projects.\
• Financial literacy and awareness of investment strategies.\
• Security protocols and practices for handling confidential data.\
• Certification in cybersecurity, governance, risk management, and compliance.\
• Skills in [b]specific databases[/b], programming languages, and/or operating systems.\
• Leadership roles and senior positions within previous companies.\
• Team-oriented and participative management style.\
• Training participants on latest technologies and industry trends.\
• [b]Brief descriptions[/b] of research projects completed.\
• High-performing leader that drives business success.\
• Successful candidate will have strong networking abilities.\
• Engagement in peer review and assessment processes.\
• Taken classes in enterprise architecture and high-level system design.\
• Roles supporting multi-disciplinary engineering teams.\
• Employed prior professionals in hard-to-fill positions.\
• Delivered successful result-driven solutions within timeframes.\
• Shared experiences working with global talent pools.\
• Played a key role in solving business problems using [b]data analytics[/b].\
• Recognized for [b]exceptional presentation skills[/b].\
• Assisted in establishing international partnerships.\
• Applied technology-enabled innovative ideas to enhance efficiency.\
• Experienced upscaling efficiency across remote sites.\
• Worked collaboratively with senior stakeholders to prioritize objectives.\
• Key player in utilizing emerging technologies.\
• Evolved networks within global reach to power regional growth.\
• Strategic planning, vision, and direction.\
• Delivering strategically aligned projects across regions.\
• Building and leading diverse, top-tier, high-performing teams.\
• Aligning operational priorities with strategic objectives.\
• Effective integration of acquired targets into core businesses.\
• Establishing relations with major markets.\
• Product development leveraging current best-practices.\
• Integrating due diligence of deals into cultural framework.\
• Levelling benchmark legal agreements amongst peers.\
• Discovering ways to produce bespoke end-user experiences.\
• Take part in editing whitepapers and content creation.\
• Play active role in achieving profit margins while meeting social objectives.\
• Development and realisation of youth-led entrepreneurship initiatives.\
• Acquiring secure bank financing to drive exponential growth.\
• Judged as a transformative employer through reviews.\
• Surpassed KPIs and stretch goals, fueled interest in future collaborations.\
• Operating & consulting functions over territory-wide scope.\
• Control of section downtime figures tracking towards decreased disruptions.\