Enterprise Technology Circle Leader

6 days ago


Delhi, Delhi, India Vodafone Idea Limited Full time
Job Title:

Technology Enterprise Circle Head

Job Summary:

Vodafone Idea Limited is seeking a highly experienced and strategic leader to fill the role of Technology Enterprise Circle Head. This individual will be responsible for providing strategic leadership to Enterprise teams delivering Vi services to customers at the Circle level and governing deliverable KPIs to the Enterprise Business and customers.

Key Responsibilities:
  • Provide strategic leadership to Enterprise teams delivering Vi services to customers at the Circle level.
  • Govern deliverable KPIs to the Enterprise Business and customers.
  • Consult on solutions to business and technology functions to deliver innovative, first-time-right products and services to Enterprise Customers.
  • Drive and evolve Vodafone Idea's Enterprise network operationalization of network element growth, encompassing network elements and upcoming transport network elements.
  • Provide leadership to enterprise Customer Life cycle management teams, including feasibility, service delivery, and service management of all Enterprise products.
  • Strategic engagement with Enterprise teams at the Circle level, reviewing incidents, customer complaints, and customer feedback, along with Account Managing teams to fix SLA breaches, reduce churn, and improve on CSAT and NPS.
  • Vendor Management - Govern and manage the managed service partners and vendors responsible for providing services to Enterprise customers.
  • Budget planning, revenue management, and ensuring cost-effective solutions are provided and cost control is in place.
Requirements:
  • 15-18 years of Telecom Experience with a minimum of 10+ years in Enterprise Service domain with proven experience in Customer experience management, KPIs, Benchmarking, and Optimization of Networks, Service Level SLA, analysis, recommendation, and implementation of continual service improvement.
  • Ability to drive cross-functional teams and vendors for meeting the KPIs agreed with the customer and the organizational KPIs.
  • Strong verbal and written communication skills.
  • Self-motivating and able to work under minimal supervision.
Education:
  • Bachelor/masters in Electronics or Telecommunications/Computer Science Engineering.
  • CCNA/CCNP Certifications.
  • Cloud and SDWAN certifications.
  • In-depth understanding of Enterprise Products and service offerings.
  • Knowledge of Fiber Optics, Transmission, Cloud & IP Technologies.


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