Delivering Exceptional Guest Experiences

3 days ago

Alleppey, Kerala, India beBeeAmbassador Full time ₹ 6,00,000 - ₹ 12,00,000

As a Guest Services Ambassador, you will play a vital role in providing exceptional customer experiences for our guests.

Key Responsibilities:

  • Proactively communicate with guests to provide pre-arrival information, answer inquiries, and address concerns.
  • Ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information.
  • Handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary.
  • Coordinate with the reservations team to ensure seamless handover of guest information and payment details.
  • Identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue.
  • Promote hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty.
  • Build strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences.
  • Maintain a guest database with accurate and up-to-date contact information, preferences, and special requests.
Requirements and Qualifications:
  • Previous experience in hospitality, customer service, or a similar role is beneficial but not required.
  • Strong written and verbal communication skills, with the ability to convey clear and professional information.
  • Excellent interpersonal skills and the ability to build rapport with guests and team members.
  • Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.

Benefits:

We offer a dynamic and supportive work environment that fosters growth and development. As a Guest Services Ambassador, you will have the opportunity to build lasting relationships with guests and make a positive impact on their travel experiences.

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