Telecom Support Specialist

2 days ago


Jodhpur, Rajasthan, India beBeeTelecom Full time ₹ 2,50,000 - ₹ 6,00,000

Our goal is to provide exceptional telecom support and services.

We are seeking highly skilled professionals to join our Voice NOC & Technical Assistance Center team. This role involves supporting and managing voice/telecom networks, troubleshooting VoIP services, and working closely with global vendors and carriers to ensure seamless operations.

Job Description:

We are looking for talented individuals who can provide end-to-end support for telecom services—from ticket creation to resolution.

  • Support telecom services including Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
  • Troubleshoot VoIP call issues (ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free).
  • Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.

Required Skills and Qualifications:

Strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting is essential.

  • Excellent communication skills (oral & written).
  • Strong analytical and problem-solving abilities.
  • Familiarity with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.


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