Leadership Role in Customer Experience

15 hours ago


Chennai, Tamil Nadu, India DSP Eminence Consulting Services Full time
About Us

DSP Eminence Consulting Services is a leading consulting firm that helps businesses improve their customer service and experience. We are seeking a talented Leadership Role in Customer Experience to join our team.

Job Description

This role will involve developing and implementing customer service strategies that align with our company goals and objectives. The ideal candidate will have a proven track record of driving customer service excellence and be able to analyze complex problems and develop proactive solutions.

Responsibilities
  • Develop and Implement Customer Service Strategies: Collaborate with product, marketing, and operations teams to ensure a seamless customer experience across all platforms.
  • Lead and Mentor the Team: Provide coaching, training, and development opportunities to enhance team performance, and oversee the handling of escalated customer complaints and complex issues.
  • Analyze and Improve: Identify recurring problems, develop proactive solutions, and communicate feedback to relevant internal stakeholders for continuous improvement.
Requirements
  • Education and Qualifications: Bachelor's degree in Business Administration or related field, and 5+ years of experience in customer service leadership roles.
  • Skills and Qualifications: Proven track record of driving customer service excellence, ability to analyze complex problems and develop proactive solutions, and excellent communication and leadership skills.
Salary and Benefits
  • Competitive Salary: $85,000 - $115,000 per year, based on experience.
  • Benefits Package: Comprehensive health insurance, 401(k) matching, and paid time off.


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