Customer Support Expert for Cross-Border Workflows
22 hours ago
We are a B2B Fintech company that is revolutionizing cross-border workflows and FX payments for exporters and importers through technology, making them competitive in the global market.
Our company has been rapidly growing since its inception in July 2021, with headquarters in Singapore and offices in Bangalore and Mumbai. We have served over 4,000 customers across the country, processed more than $300 million in Gross Merchandise Value, and received funding from marquee global VCs like Leo Capital, Beta Lab, and renowned Angels including Kunal Shah and Ankit Nagori.
Job Description: Customer Support SpecialistThis role is crucial in ensuring customer satisfaction and fostering long-term customer relationships. As a dedicated Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing product information with the highest level of professionalism.
Key Responsibilities:- Respond promptly to customer inquiries via various channels, handle and resolve customer complaints, and provide appropriate solutions within the given time frames.
- Escalate unresolved issues to the relevant departments or senior team members as needed, and follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
You will be responsible for maintaining a deep understanding of our products and services, staying updated on product changes, new features, and company policies. You will also work closely with other departments to ensure a seamless customer experience, provide insights and feedback from customers to help improve our products, services, and processes.
Requirements:- Bachelor's degree or equivalent.
- Prior 1-2+ years of experience in customer support, customer service, or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to think on your feet.
The estimated annual salary for this position is approximately ₹800,000 - ₹1,200,000 based on industry standards and location considerations.
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