Customer Support Specialist with German Language Skills

6 days ago


Mumbai, Maharashtra, India Wibit Consulting & Services (WibitCS) Full time
Customer Care Specialist Job Opportunity

We are partnering with a top-rated BPO to recruit German-speaking Customer Care Specialists for a rental booking search engine platform.

This is a fully remote role for experienced customer support professionals based in North Macedonia.

Position: Customer Care Specialist (German)
Location: Remote / Work-from-Home in North Macedonia
Employment Type: Full-time, 40 hours per week with shift rotation

Key Responsibilities
  • Provide responsive technical assistance through voice, chat, and email.
  • Ensure high levels of customer satisfaction with clear, helpful support.
  • Log each interaction in a CRM system accurately.
  • Engage in team initiatives, contribute feedback, and support a collaborative environment.
Requirements
  • Language Skills: Proficient in German (C1 level or higher) and English (B2 or higher), both verbal and written.
  • Location: Reside in North Macedonia with legal eligibility to work.
  • Experience: Prior experience in customer support or technical support, especially help desk or IT-related roles.
  • Background Check: Able to pass a background check.
  • Skills: Excellent problem-solving, communication, and interpersonal skills able to work autonomously and as part of a remote team.
  • Tech Savvy: Proficiency in PC-based applications (e.g., Microsoft Office) and an understanding of external systems.
What We Offer
  • Competitive Salary: Attractive package based on experience, skills, and performance.
  • Stability: Indefinite contract with scheduled shift rotation.
  • Positive Culture: Join a team recognized for high employee satisfaction and a supportive atmosphere.
  • Growth Opportunities: Access to training, resources, and mentorship to help you advance in your career.


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