Customer Support Associate with German Language Expertise
6 days ago
As a Customer Care Specialist with German language expertise, you will be part of a dynamic team providing exceptional support to customers from the comfort of your home in Serbia.
This is an excellent opportunity to work for a leading BPO with a strong focus on employee satisfaction and growth.
Key Responsibilities- Customer Service: Deliver prompt and efficient responses to customer inquiries through phone, email, and live chat, ensuring overall satisfaction.
- Issue Resolution: Research and resolve customer issues using internal and external documentation, maintaining a high standard of service.
- Documentation and Routing: Document all interactions according to standard operating procedures and route calls to appropriate resources when necessary.
- Trend Analysis: Identify and communicate emerging trends in customer inquiries, providing feedback to internal teams for continuous improvement.
- Quality Adherence: Maintain adherence to protocols, KPIs, and quality guidelines established by the client, ensuring consistent service delivery.
- Team Collaboration: Engage with team members and supervisors to foster a positive team atmosphere and efficiently resolve customer issues.
- Language Proficiency: Fluent in German (both verbal and written), with strong communication skills.
- Residency: Must reside in Serbia and have the legal ability to work without the company's support.
- Customer Support Experience: Familiarity with customer support software (e.g., Zendesk, Slack) and previous experience in customer or technical support, especially in a help desk role.
- Background Check: Must be able to pass a background check.
- Independent Collaborative: Strong ability to work independently and as part of a remote team, with excellent problem-solving skills.
- Adaptability: Comfortable with process changes and able to demonstrate flexibility in work practices.
- Technical Skills: Proficient in PC-based applications and internet navigation (e.g., Microsoft Office).
- Competitive Salary: Excellent remuneration package based on experience, skills, and performance.
- Indefinite Contract: Job security with a long-term commitment.
- Comprehensive Benefits: Private health and life insurance included.
- Remote Work: Enjoy the flexibility of working from home in Serbia.
- Positive Work Environment: Join a dynamic and creative team with a supportive atmosphere, backed by positive employee reviews.
- Professional Growth: Access to guidance and tools to help you reach your full potential.
At Wibit Consulting & Services (WibitCS), we strive to create a positive impact on our customers and employees. If you're passionate about delivering exceptional customer service and working in a dynamic team, we encourage you to apply for this exciting opportunity.
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