Customer Service Representative with German Language Skills

6 days ago


Mumbai, Maharashtra, India Wibit Consulting & Services (WibitCS) Full time

Remote Customer Care Specialist (German)

We are seeking a highly skilled Customer Care Specialist who is fluent in German to support our clients in Hungary. As a member of our team, you will be responsible for providing exceptional customer service, resolving issues efficiently, and maintaining high levels of customer satisfaction.

Key Responsibilities
  • Customer Support: Respond to customer inquiries, resolve issues promptly, and ensure high customer satisfaction.
  • Multichannel Support: Provide support through phone, email, and live chat channels.
  • Resource Navigation: Use internal and external resources to deliver world-class service.
  • Trend Identification: Identify and communicate emerging trends to enhance the customer experience.
  • Quality and Satisfaction: Maintain professionalism in all interactions, meeting quality and satisfaction guidelines set by the client.
Requirements
  • Language Proficiency: Advanced German (C1 level) with strong verbal and written communication skills.
  • Soft Skills: Excellent conversational abilities, clear pronunciation, and strong customer service aptitude.
  • Computer Skills: Proficiency in common PC applications.
  • Communication and Teamwork: Great interpersonal skills, flexibility, and reliability.

We offer a competitive salary, indefinite contract, comprehensive benefits, and opportunities for professional growth and development.



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