Highly Skilled Technical Support Manager
4 days ago
We are seeking an accomplished and skilled Technical Support Manager to lead our team. The ideal candidate should possess strong technical and communication skills, with a proven track record of handling support tasks and leading small teams.
Key Responsibilities
- Ticket Management: Understand, analyze, and prioritize frontend-related support tickets. Distribute tasks to team members based on skillset and urgency. Ensure timely resolution and high-quality support delivery.
Technical Expertise
- Provide hands-on support for issues related to HTML5, CSS3, jQuery, and WordPress. Troubleshoot and debug frontend issues efficiently. Assist team members with complex problems and provide technical guidance.
Team Leadership
- Lead and mentor a small team of frontend support executives. Monitor progress and provide performance feedback. Ensure adherence to processes and quality standards.
Client Communication
- Communicate effectively with clients to gather requirements and provide updates. Ensure customer satisfaction with clear, professional correspondence.
Required Skills and Qualifications
- Strong command of HTML5, CSS3, and jQuery. Proficiency in WordPress (themes & plugins). Excellent verbal and written communication. Analytical and problem-solving ability.
- Ability to prioritize and manage multiple support tickets. Experience in team coordination and task delegation. Knowledge of basic PHP.
Favourable Qualifications
- Prior experience in a support or ticket-based environment. Knowledge of JavaScript frameworks (React, Angular, Vue) is a plus. Familiarity with project management tools like Trello, Jira, or Zoho.
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