Senior Business Solutions Specialist

2 days ago


Remote, India beBeeBusinessAnalyst Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

We are seeking a highly skilled Business Analyst to join our team. The ideal candidate will have hands-on experience with Salesforce Service Cloud and Amazon Connect, as well as strong business analysis skills.

Required Skills and Qualifications
  • Salesforce Service Cloud configuration and workflow development
  • BA skills, including User Stories, JIRA, and Agile Methodology
  • Experience with CRM products, including Salesforce or similar
  • Hands-on experience in automation, including Workflow, Process builder, and Flows
  • Evaluation and incorporation of new technologies into existing frameworks and solutions
  • Strong communication and collaboration skills, with ability to mentor team members
  • Excellent problem-solving and analytical skills, with ability to translate business requirements into technical deliverables
Benefits

The successful candidate will have the opportunity to work on a variety of projects, collaborating with clients and end-users to gather and understand business requirements. They will also have the chance to participate in key meetings, including requirement sessions, system demos, user acceptance testing, and end-user training.

Others
  • Must have experience handling multiple projects and delivering them on time
  • Strong documentation, prioritization, and training skills
  • Good to have coding skills, but not mandatory


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