
Machine Operations Specialist
1 day ago
The role will be responsible for providing end-to-end support to customers from the installations of Injection moulding machines to breakdown and spare parts support, and also responsible for driving aftermarket sales revenue growth.
Key Responsibilities:
- To provide comprehensive support to customers from Installation of Injection moulding machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc.
- Coordinate pre-installation requirements with customers to ensure smooth project execution.
- Develop and implement corrective/preventive actions, CCV/HCV/AMC plans for any Machine, and ensure global action on all Machines.
- Support customers for Mould Trials (In-house & on-site) for Machine Shipment.
- Responsible for Assembly of Machines & Machine operations at Customer Site.
- Submit Field return parts to the factory for analysis and warranty recovery.
- Manage outstanding payments for spare/service clearance and follow-up.
- Release flash for parts failure.
- Drive Spare Parts Business Growth & develop Spare Parts recommendations.
- Prepare and submit Service Reports for each machine.
- Maintain Software Backup, Hydraulics Circuits, and Bill of Material on the Service Portal.
Requirements:
- Strong technical knowledge of Injection moulding machines.
- Excellent communication and problem-solving skills.
- Able to work independently with minimal supervision.
Benefits:
- Opportunity to work with a dynamic team.
- Professional development and growth opportunities.
- Competitive compensation and benefits package.
About Us:
We are a leading manufacturer of Injection moulding machines. Our mission is to provide innovative solutions to our customers.
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