Vending Machine Operations Manager

3 days ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Operations Leader

Job Overview:

As a key member of our operations team, you will lead the management of a portfolio of vending machines deployed across commercial spaces. Your primary responsibility will be to ensure high uptime, efficient replenishment, and quality assurance to deliver a seamless customer experience.

Key Responsibilities:

  • Manage 250–500 vending machines within your designated area.
  • Ensure optimal uptime, machine hygiene, and regular replenishment of raw materials like tea premix, milk, and cups.
  • Conduct routine audits on product quality, cleanliness, and machine functionality.

Team & Vendor Management:

  • Supervise a team of technicians and partners working at client locations.
  • Optimize refill and service routes using route planning tools.
  • Coordinate with backend support, maintenance, and logistics for smooth operations.

Client Servicing:

  • Act as the key point of contact for corporate clients within your assigned region.
  • Ensure timely grievance redressal, issue resolution, and SLA compliance.
  • Build strong on-ground relationships to ensure client retention and satisfaction.

Inventory & Wastage Management:

  • Track usage of raw materials and consumables per machine and per site.
  • Minimize wastage through data-based replenishment and predictive restocking.
  • Maintain buffer stock levels at site and cluster hubs.

Data Reporting & Insights:

  • Monitor daily operations and revenue dashboards.
  • Report on uptime %, refill cycle frequency, complaint TATs, and sales throughput.
  • Use data insights to drive operational improvements and reduce costs.

Qualifications:

  • Bachelor's degree (preferably in Hospitality, Operations or Engineering).
  • 5–8 years of experience in vending machine operations, QSR, or logistics-intensive industries.
  • Experience in managing geographically distributed field teams.

Key Skills:

  • Team and performance management.
  • Client relationship management.
  • Inventory control & forecasting.
  • Data analysis (Excel/ERP/IoT dashboards).
  • Strong problem-solving and on-ground decision-making abilities.

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