Cluster Manager/Assistant Cluster Manager- VaaS
4 weeks ago
Job Title: Cluster Manager/Assistant Cluster Manager
Company: Chai Point
Location: Bangalore
Role Summary
As a Cluster Operations Manager in Chai Point's VaaS (Vending as a Service) business, you will lead operations for a portfolio of Chai Point vending machines deployed across corporate parks, offices, and other commercial spaces. You will be responsible for ensuring high uptime, replenishment efficiency, quality assurance, and team productivity to deliver a seamless customer experience.
Key Responsibilities
Operational Oversight
- Manage 250–500 chai & beverage vending machines within the cluster
- Ensure optimal uptime, machine hygiene, and regular replenishment of raw materials like tea premix, milk, and cups
- Conduct routine audits on product quality, cleanliness, and machine functionality.
Team & Vendor Management
- Supervise a team of Lead partners, technicians and Partners working at client locations.
- Optimize refill and service routes using route planning tools.
- Coordinate with backend support, maintenance, and logistics for smooth operations.
Client Servicing
- Act as the key point of contact for corporate clients within the cluster.
- Ensure timely grievance redressal, issue resolution, and SLA compliance.
- Build strong on-ground relationships to ensure client retention and satisfaction.
Inventory & Wastage Management
- Track usage of raw materials and consumables per machine and per site.
- Minimize wastage through data-based replenishment and predictive restocking.
- Maintain buffer stock levels at site and cluster hubs.
Data Reporting & Insights
- Monitor daily operations and revenue dashboards
- Report on uptime %, refill cycle frequency, complaint TATs, and sales throughput.
- Use data insights to drive operational improvements and reduce costs.
Qualifications
- Bachelor's degree (preferably in Hospitality, Operations or Engineering)
- 5–8 years of experience in vending machine operations, QSR, or logistics-intensive industries
- Experience in managing geographically distributed field teams
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Cluster Manager/Assistant Cluster Manager- VaaS
4 weeks ago
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Bengaluru, Karnataka, India Chai Point Full timeJob Title: Cluster Manager/Assistant Cluster ManagerCompany: Chai PointLocation: BangaloreRole SummaryAs a Cluster Operations Manager in Chai Point's VaaS (Vending as a Service) business, you will lead operations for a portfolio of Chai Point vending machines deployed across corporate parks, offices, and other commercial spaces. You will be responsible for...
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