Cluster Manager

4 weeks ago

Bengaluru, Karnataka, India Kots Full time
KOTS is a dynamic and rapidly growing company committed to providing innovative and quality solutions in the housing sector. We are seeking a motivated and experienced professionals in Area Operations to join our team and play a key role in managing and optimizing our operations in Bangalore.
Job Designation :: Cluster Manager
Experience :: 10+ years i n facility management ( preferably residential real estate. )
Job Loction :: Bangalore
Employment type :: Full Time Field work.
Monday to Friday 8:00 AM to 6:00 PM & Saturday half day 8:00 AM to 1:00 PM
Workdays :: 5.5 days with fixed Sunday week off.
( Work from home is Not available )
Bike : Required
Role & responsibilities
1. Tenant Relations and issue management
Check In, CheckOuts for Tenants.
Tenant Escalations.
Foster positive relationships with tenants to ensure tenant satisfaction and retention.
2. Building Maintenance :
Drive the Planned Building Maintenance activities w.r.t electrical, plumbing, cleaning, services , AMCs , etc..
Drive property inspections to identify maintenance needs and address them promptly.
Ensure accurate records of registries for all properties within the given Cluster. Ex:- Staff Attendance, Inward/Outward registries, Parcel & courier registries etc..
Ensure the records of Inventory items within all properties common area & inside flats is maintained.
All incidents, queries reported by ground staff should be addressed to resolution to avoid recurring issues.
3. Staff management ::
Cluster Manager is required to manage operations related to all staff. Staff Types include -
i) Management team staff = Facility Managers & Team Leads & Operations Executives.
ii) Resource staff = Plumbers, Eelctriciancs, Housekeeping etc..
__ For the above staff, ensure the process adherance & compliance right from onboarding until deboarding including the Staff leave & attendance management & notice for resignations etc..
Give periodic Trainings & Feedback to all staff on performance & process updates.
Co-ordinating with the manpower agencies for ensuring the staff deployments.
4.Reports ::
Start of the Day & End of the Day reports across all properties within the clusters should be verified.
Monthly Building Audit reports should be submitted.
Monthly utility reports , expense reports should be submitted.
Qualifications & skills that is required for this role ::
Ability to set the right expectations with the tenants
Ability to communicate with good articulation
Structured well organized and consistent with work
Bachelor's degree in facilities management, real estate, or a related field (preferred).
Knowledge of maintenance and repair
Ability to independently travel to properties within the assigned geographical cluster
CTC Package :: 8 to 10 lacs per annum

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