
Customer Service Professional
4 days ago
Job Overview:
We are seeking an experienced and proactive customer service representative to join our team. As a key member of our support team, you will be responsible for handling customer inquiries with empathy and efficiency, ensuring a smooth and positive customer experience.
Key Responsibilities:
- Handle customer inquiries via phone, email, WhatsApp, and social media
- Resolve issues promptly while maintaining a positive and professional attitude
- Maintain accurate customer records using Excel and internal tools
- Ensure timely follow-ups and status updates to customers
- Coordinate with internal departments (logistics, warehouse, sales) for quick resolutions
- Track complaints, returns, and exchanges efficiently
- Suggest process improvements for a better customer service experience
- Prepare daily/weekly reports for management review
Qualifications:
To be successful in this role, you will need:
- A Bachelor's degree in any discipline
- 2 to 3 years of relevant experience in customer support or service roles
- Excellent communication and interpersonal skills
- Proficiency in MS Excel (data entry, filters, reports)
- Strong follow-up and time management abilities
- Ability to stay calm under pressure and handle multiple tasks
Benefits:
We offer a competitive compensation package and opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity
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