Professional Customer Service Representative

4 days ago

Thāne, Maharashtra, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

Customer Support Specialist

We are seeking a highly motivated and customer-focused professional to join our team.

The ideal candidate will have excellent communication skills, strong interpersonal skills, and the ability to build rapport and maintain positive customer relationships.

Key Responsibilities:

  • Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.
  • Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.
  • Collaborate with colleagues to provide seamless support throughout the sales process.
  • Utilize CRM software to track customer interactions, document inquiries, and generate reports.
  • Analyze customer data to identify patterns, trends, and opportunities for improvement.
  • Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
  • Contribute to the development and implementation of CRM processes and protocols.
  • Continuously update product knowledge to provide accurate information to customers.
  • Strive to exceed customer expectations and contribute to a positive and collaborative work environment.

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Proven experience in a customer service or CRM role.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
  • Proficiency in using CRM software and tools.
  • Analytical mindset with the ability to analyze customer data and generate insights.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Detail-oriented with strong organizational and problem-solving skills.

Work Timings: Monday to Saturday, 9.30 am to 6.30 pm.

If you are passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a dynamic and challenging environment, we invite you to apply.

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