
Customer Service Specialist
2 days ago
We are seeking a skilled Customer Service Specialist to join our team. As a key member of our customer-facing department, you will play a crucial role in ensuring exceptional customer experiences.
The successful candidate will be responsible for:
- Providing Support: Respond to customer inquiries via phone, email, live chat, and other communication channels in a timely and professional manner.
- Troubleshooting: Identify and resolve technical issues with company products or services, guiding customers through the solution process.
- Order Management: Process and track customer orders, returns, exchanges, and refunds, ensuring accurate fulfillment and updates on order status.
- Billing Inquiries: Address customer billing concerns, including discrepancies, charges, and payment issues.
Key Skills and Qualifications
- Customer Service Experience: Proven experience in a customer service or support role, preferably in a call center or customer-facing environment.
- Communication Skills: Strong verbal and written communication skills, with the ability to remain calm and professional in challenging situations.
- Problem-Solving: Excellent problem-solving and troubleshooting abilities, with a customer-first mindset.
- Computer Skills: Basic computer skills and experience with CRM systems (e.g., Zendesk, Freshdesk, Salesforce).
Benefits
- Ongoing Training: Opportunities for ongoing training and development to enhance product knowledge and customer service skills.
- Team Collaboration: Collaborate with other teams to resolve customer issues and improve service delivery.
-
Customer Service Specialist
4 days ago
Thāne, Maharashtra, India beBeeService Full time ₹ 40,00,000 - ₹ 60,00,000Customer Support RepresentativeWe're looking for a skilled Customer Support Specialist to provide exceptional service to clients.Respond to customer inquiries via email, chat, and phone calls.Solve customer issues efficiently and effectively.Maintain detailed records of customer interactions in CRM systems.Collaborate with internal teams to deliver seamless...
-
Senior Customer Service Representative
5 days ago
Thāne, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000Support SpecialistWe provide services to numerous businesses worldwide, focusing on delivering exceptional customer experiences.Our goal is to offer a productive and pleasant work environment for our clients.Our organization seeks an experienced Support Specialist who will independently utilize their skills and expertise to serve customers across Ontario,...
-
Spa Service Specialist
5 days ago
Thāne, Maharashtra, India beBeeSpaService Full time ₹ 5,00,000 - ₹ 7,50,000Job Title: Spa Service SpecialistWe are seeking a skilled Spa Service Specialist to join our team in Kochi. This is a full-time on-site role where you will be responsible for delivering exceptional spa treatments, facials, and pedicures while providing top-notch customer service.Key Responsibilities:Deliver high-quality spa treatments, including massages,...
-
Customer Service Specialist
1 day ago
Thāne, Maharashtra, India Niftel Communications Full time ₹ 2,16,000 - ₹ 3,60,000 per yearJob Title: Customer Service Associate (CSA) Location: Thane, Mumbai Salary: ₹18,000 – ₹30,000 per month (based on experience) Shift: US Shift Working Days: 5 Days (Saturday & Sunday Fixed Off) Incentives: Attractive incentives + Hiring bonus for relevant industry experience Job Description:We are looking for enthusiastic and customer-focused Customer...
-
Customer Service Specialist
7 days ago
Thāne, Maharashtra, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000Job Overview:Deliver exceptional customer service and support to clients by responding to inquiries, resolving issues, and providing accurate information.Key Responsibilities:Customer Support Expertise:Effectively handle customer complaints and concerns in a timely and professional manner.Collaborate with cross-functional teams to ensure seamless delivery of...
-
Customer Service Specialist
6 days ago
Thāne, Maharashtra, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 17,50,000Role Summary The ideal candidate will be responsible for providing exceptional customer service, troubleshooting complex issues, and collaborating with cross-functional teams. Key Responsibilities:CommunicationStrong verbal and written communication skills are essential to effectively interact with customers. TroubleshootingDemonstrable troubleshooting...
-
Customer Service Specialist
4 days ago
Thāne, Maharashtra, India beBeeCommunication Full time ₹ 5,00,000 - ₹ 10,00,000Job OpportunityWe are seeking a professional to fill the position of Telecaller Agent.Key Responsibilities:Inbound calling process managementTenant relationship development through telecallingCustomer service provision in ThaneBPO engagement opportunities for freshers in ThaneNecessary Qualifications:Strong verbal and written communication skillsExcellent...
-
Customer Retention Specialist
5 days ago
Thāne, Maharashtra, India beBeeCommunication Full time ₹ 10,00,000 - ₹ 15,00,000Customer Retention SpecialistThis is a 6-month contract position with a global technology leader.We seek a proactive customer retention specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.Key Responsibilities:Contact customers to resolve outstanding overages or encourage subscription purchases...
-
Professional Customer Service Representative
4 days ago
Thāne, Maharashtra, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000Customer Support SpecialistWe are seeking a highly motivated and customer-focused professional to join our team.The ideal candidate will have excellent communication skills, strong interpersonal skills, and the ability to build rapport and maintain positive customer relationships.Key Responsibilities:Handle customer inquiries, provide prompt and accurate...
-
customer service
1 day ago
Thāne, Maharashtra, India Wehire Talent Solutions Full time ₹ 2,50,000 - ₹ 5,00,000 per yearJob Description *HSBC (Customer Service related to credit cards of HSBC + Cross selling of credit card schemes, offers and products)* *Batch date - Immediate joining* Indent - 10 **Process* - Inbound customer service related to credit cards Partial cross selling of credit card schemes and product offerings *C3 *COMMS* required ...