Technical Infrastructure Specialist

3 days ago

Dombivli, Maharashtra, India beBeeEndUserSupport Full time US$ 70,000 - US$ 95,000
Job Description:

We are seeking a highly skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.

The successful candidate will be responsible for providing on-site and remote support for desktops, laptops, printers, and peripherals, as well as troubleshooting operating system and application-related issues.

Key Responsibilities:

  • Installation, configuration, and upgrade of end-user hardware and software
  • Troubleshooting of operating system and application-related issues
  • Management of user accounts, access rights, and group policies in Active Directory
  • Support for connectivity issues including LAN, Wi-Fi, VPN, and IP telephony
  • Coordination with vendors for hardware repairs or replacements
  • Log incidents and service requests accurately in the ITSM tool and follow through to resolution
Required Skills and Qualifications:
  • 3-5 years of experience in IT end-user support or desktop support
  • Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking
  • Experience with Active Directory, Outlook/Exchange, and remote support tools
  • Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine)
  • Understanding of IT security, endpoint protection, and patching
Benefits:

The successful candidate will have the opportunity to work with a dynamic team and contribute to the growth and success of the organization.

Others:

The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

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