Service Excellence Professional

2 days ago


Cochin, Kerala, India beBeeBanker Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Overview

We serve millions of customers globally, including those who are international.

Our network enables us to deliver on our purpose by providing customers with borderless banking and world-class wealth management through mobile-first capabilities and exceptional people.

Key Responsibilities
  • Improve productivity in the workplace
  • Maintain cleanliness standards
Customer Experience
  • Ensure a positive experience and manage complaints/escalations
Leadership & Teamwork
  • Establish mutual respect and trust when working with others
Operational Effectiveness
  • Adhere to operational standards
  • Comply with laws, regulations and guidelines related to sanctions and AML policy
  • Report any suspicious activities to the Sanctions Officer or Line Manager
Challenges
  • Satisfy customer expectations for service
  • Transition customers to digital channels
  • Manage a team of employees effectively


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