Strategic Client Relationship Manager

1 day ago

Malappuram, Kerala, India beBeeClientSuccess Full time ₹ 60,00,000 - ₹ 1,20,00,000

We are seeking a Senior Associate Customer Success professional to act as the key liaison between our clients and their respective goals. The successful candidate will manage high-value relationships, ensure client satisfaction, oversee engagement strategies, and support cross-functional teams in delivering impactful solutions.

Key Responsibilities
  • Develop and maintain strong, long-term partnerships with assigned clients.
  • Serve as the primary point of contact for escalated client needs and inquiries.
  • Understand client objectives and proactively identify opportunities for upsell, cross-sell, or process optimization.
  • Collaborate with internal teams (product, sales, operations) to ensure delivery of seamless client experiences.
  • Lead regular check-ins, performance reviews, and engagement reporting with clients.
  • Design and execute tailored engagement strategies to increase satisfaction and retention.
  • Track client feedback and work with relevant teams to implement improvements.
  • Provide guidance and support to junior associates and contribute to team knowledge sharing.
Qualifications
  • Minimum 2 years of experience in client success, account management, or customer experience roles.
  • Excellent verbal and written communication skills.
  • Proven ability to manage multiple client relationships and meet KPIs.
  • Strong problem-solving and organisational skills.
  • Experience using CRM or client management tools.
  • Empathy, patience, and a genuine passion for creating positive client experiences.
Why This Role Matters

This role is critical in driving client satisfaction and loyalty. As a Senior Associate Customer Success professional, you will play a key role in shaping our clients' experiences and helping them achieve their goals.

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