
Senior Housekeeping Manager
1 week ago
We are seeking a seasoned hospitality professional to lead our housekeeping operations as Senior Housekeeping Manager. The successful candidate will have a proven track record of delivering exceptional guest experiences and driving operational excellence.
About the Role:
- The Senior Housekeeping Manager is responsible for overseeing the housekeeping operations, ensuring that all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, hygiene, and aesthetics.
- This leadership position requires strong communication and interpersonal skills, with the ability to motivate and guide the team to deliver high service standards.
Key Responsibilities:
- Departmental Standards: Define and implement departmental standards for cleanliness, maintenance, and amenities to drive operational excellence.
- SOP Development: Develop and manage SOPs in collaboration with senior housekeeping management.
- Quality Control: Create structured checklists for daily, weekly, and monthly audits to ensure quality control.
Leadership and People Management:
- Team Motivation: Guide and motivate the team to deliver high service standards with ownership and pride.
- Culture Promotion: Promote a culture of internal customer care, collaboration, and professionalism.
Business Acumen:
- Inventory Management: Manage inventory, asset control, and adherence to departmental budget limits.
- Consumption Patterns: Monitor consumption patterns to minimize wastage and ensure cost discipline.
Compliance and Risk Management:
- Safety Protocols: Ensure strict adherence to occupational health and safety guidelines and property safety protocols.
- Risk Assessments: Conduct risk assessments and implement corrective measures proactively.
Qualifications:
- Education: Graduate from a hospitality or equivalent institute
- Experience: 10 years or more experience in Housekeeping, with leadership exposure in hospitality
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