System Administrator Role

1 week ago

Mumbai, Maharashtra, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,00,00,000
Application Support Specialist

We are seeking a highly skilled and experienced Application Support Specialist to join our team.

  • Technical Product Support:
    • Provide configuration support for Access Control and CCTV systems
    • Diagnose and troubleshoot software and hardware issues pertaining to Access Control, CCTV systems, and other CSI applications
    • Offer remote support to internal clients on system configuration
    • Identify and analyze system failures and provide support to on-site techs for break-fix
    • Track system issues through to resolution within agreed time limits
    • Escalate unresolved issues to appropriate internal teams
    • Document technical knowledge in the form of notes and manuals at the dedicated file depository/knowledgebase
  • Application Server Support:
    • Install and configure security system applications on servers
    • Monitor application services hosted on servers 24/7
    • Escalate unresolved issues to appropriate internal teams
  • Other Responsibilities:
    • Respond timely and professionally to emergency service calls during office hours and off-hours
    • Involves team members to establish best practices and decisions
    • Act independently as required
    • Report to senior management to ensure work satisfaction
    • Participate in departmental meetings
    Key Qualifications:
    • Familiarity with Access Control and CCTV systems. Experience in Installation and Maintenance is an advantage
    • Experience with CCURE 9000 and CCURE GO software and related hardware (e.g., iStar controller) integration
    • Knowledge of enterprise CCTV systems like Intellicene (Cognyte/Verint), Symphia VMS, Genetec video solutions etc.
    • Experience with Windows Server Operating Systems (e.g., Windows Server 2016, 2019)
    • SQL experience is beneficial
    • Proficiency in PowerShell programming
    • Excellent problem-solving skills and analytical thinking
    • Technical troubleshooting and reverse engineering skills
    • Strong verbal and written communication skills
    • Motivated self-starter and multitasking abilities
    Work Schedule:

Staff will work in shifts, including night shifts, with a working schedule of 9 hours per day, 5 days a week

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