
Program Development Specialist
3 days ago
About the Role:
This is a senior-level project management position that involves overseeing cross-functional projects from inception to launch.
Key Responsibilities:
- Manage complex projects that incorporate proactive and innovative delivery, addressing business challenges and achieving goals.
- Oversee the end-to-end partner API integration process and handle customer and partner interactions.
- Identify opportunities and define processes to accurately capture scope, dependencies, schedule, metrics, and risks for program success.
- Plan and manage project schedules, anticipate risks, and provide mitigation strategies, along with escalation management, recommending engineering trade-offs aligned with business goals.
- Effectively communicate program status and updates to all stakeholders on a regular basis.
- Escalate red flags to executives in a timely manner, using sound business judgment.
- Resolve customer concerns and requests efficiently in a timely manner.
Secondary Responsibilities:
- Ability to efficiently run multiple projects simultaneously, involving multiple business partners, stakeholders in a fast-paced environment.
- Communicate effectively and manage the expectations of multiple stakeholders (both internal and external).
- Manage conflicts, drive effective teamwork, communication, and collaboration, and build a partnership across the teams.
- Maintain and navigate the organization using formal / informal networking skills.
- Proven ability to build strong relationships and lead and influence cross-functional and partner teams.
Essential Qualifications:
- Experience: 3–5 years in Payments, Fintech, or Financial Services with hands-on involvement.
- Project Management: Proven experience as a Project Management Professional within Information Technology Services.
- Technical Knowledge: Familiarity with API integrations is essential.
- Methodologies: Strong understanding of program/project management and SDLC practices.
- Team Collaboration: Comfortable working in team environments and adaptable to change; capable of working independently when needed.
- Relationship Management: Skilled at building and maintaining relationships with international customers and colleagues.
- Multitasking: Experienced in managing multiple projects in fast-paced settings.
- Attention to Detail: Highly detail-oriented with strong organizational skills.
- Language Proficiency: Fluent in English; multilingual abilities are a plus.
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