Training Development Specialist

1 day ago

Kanpur, Uttar Pradesh, India beBeeTrainer Full time ₹ 15,00,000 - ₹ 20,00,000

We are looking for a skilled and experienced Trainer to lead impactful training programs across our team. This role is integral in improving performance through structured training interventions, product knowledge assessments, and continuous upskilling.

About the Role

The successful candidate will be responsible for designing and delivering training content using instructional design models like ADDIE and/or SAM. They will work closely with our Process Excellence, Product, Quality, and Customer Support teams to ensure alignment and continuous improvement of content.

Responsibilities
  • New Hire Training:
    • Design and deliver onboarding and induction programs for new joiners.
    • Deliver training on soft skills, process, product, and systems.
    • Ensure smooth assimilation into company policies and tools.
    • Evaluate learning effectiveness through assessments, quizzes, and role-plays.
  • Training Need Interventions (TNI):
    • Collaborate with our Quality and Operations teams to identify performance gaps.
    • Design and execute targeted refresher sessions and skill-enhancement modules.
    • Track pre- and post-training performance to measure impact and efficacy.
  • Product Knowledge & Supervisor Assessments:
    • Create and manage product knowledge tests for front-line and supervisory teams.
    • Conduct Supervisor Readiness assessments to evaluate leadership competencies.
    • Periodically update assessments in line with process or product changes.
  • Update Training (Process/Policy/Product Changes):
    • Stay abreast of new product launches, policy updates, and process changes.
    • Conduct timely refresher training for impacted stakeholders.
    • Partner with our Product, Process, and Compliance teams to ensure accuracy and relevance of training content.
  • Reporting & Documentation:
    • Maintain up-to-date training dashboards, attendance logs, and test results.
    • Generate regular reports on training coverage, scores, and intervention effectiveness.
    • Provide actionable insights to stakeholders and leadership based on training data.

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